70joya Privacy Policy

1. Information We Collect

When you interact with 70joya, we may collect the following categories of personal information, depending on the nature of your interaction:

• Registration data: Your full name, date of birth, mobile phone number, and email address (if provided) collected when you create a 70joya account.
• Identity verification (KYC) data: Copies of government-issued identification documents (National Identity Card, passport, or driving licence), selfies or live photographs used for liveness checks, and utility bill or bank statement details used to verify your address. This information is collected only when you initiate your first withdrawal or when our compliance team requests verification.
• Financial data: Your mobile financial service (MFS) account numbers for bKash, Nagad, Rocket, and Upay, along with records of deposits, withdrawals, and account balance history. We do not store full card numbers or bank account credentials beyond what is technically required to process a specific transaction.
• Device and technical data: IP address, browser type and version, operating system, device model, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and unique device identifiers. This data is collected automatically each time you access the 70joya platform.
• Usage and behavioural data: Pages visited, games played, betting history, session duration, click patterns, and other interactions with the platform interface. This data helps us improve your experience and fulfil our responsible gaming obligations.
• Communications data: Records of your interactions with our customer support team via live chat, email ([email protected]), or any other channel you use to contact us.
• Promotional data: Records of bonuses claimed, promotional codes entered, and marketing preferences where you have opted in to receive promotional communications from 70joya.

We collect information directly from you when you register, make a deposit, contact support, or use our services. We also collect data automatically through cookies, log files, and analytics tools when you browse the platform.

2. How We Use Your Information

70joya uses the personal information we collect for the following purposes, each of which is supported by a lawful basis under applicable data protection principles:

• Account creation and management: To set up your 70joya account, verify your identity, process deposits and withdrawals, and maintain accurate account records. This processing is necessary for the performance of our contract with you.
• Payment processing: To facilitate deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and other supported payment methods. Financial data is shared with payment processors only to the extent required to complete each transaction.
• Age and identity verification: To confirm that you are aged 21 or above and that you are who you claim to be, in fulfilment of our responsible gaming and anti-fraud obligations.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and communicate important account-related updates.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and any other activity that may breach our Terms & Conditions or applicable law.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling, enforce self-imposed limits and exclusions, and contact you if our systems identify patterns that suggest a need for intervention.
• Platform improvement: To analyse aggregate usage data (stripped of personally identifying details) in order to improve our website performance, game selection, and overall user experience.
• Marketing and promotions: To send you information about 70joya bonuses, seasonal promotions (such as Eid, Pohela Boishakh, or BPL season offers), and new game announcements — but only where you have explicitly opted in to receive such communications. You may opt out at any time.
• Legal and regulatory compliance: To fulfil any obligations imposed on 70joya by applicable law, including record-keeping requirements and responses to lawful requests from competent authorities.

3. Cookies and Tracking Technologies

70joya uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how our services are used. The types of cookies we deploy include:

• Strictly necessary cookies: Essential for the platform to function correctly. These cookies enable core features such as session management, login persistence, and security token validation. They cannot be disabled without rendering the service inoperable.
• Functional cookies: Used to remember your preferences such as language settings, responsible gaming limits you have set, and your last-visited game category. These cookies improve your experience but are not essential.
• Analytical cookies: Used by our internal analytics systems to understand how players navigate the platform, which games are most popular, and where technical issues may be occurring. Data collected by analytical cookies is aggregated and anonymised wherever possible.
• Security cookies: Used to detect and prevent fraudulent activity, including abnormal login patterns, unusual betting behaviour, and attempts to bypass age verification controls.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling functional or analytical cookies may affect the quality of your experience on the 70joya platform. Strictly necessary cookies cannot be disabled via browser settings without breaking core site functionality.

4. Sharing and Disclosure of Personal Data

70joya does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may, however, share your information with the following categories of recipients in the circumstances described:

• Payment service providers: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, and any other payment partners required to process your deposits and withdrawals. These providers process your data as independent data controllers and are subject to their own privacy policies.
• Identity verification providers: Third-party KYC and document verification services that assist us in confirming the identity and age of our players. These providers act as data processors under our instruction and are contractually bound to handle your data securely.
• Game content providers: Providers of casino games and sports betting content (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) may receive pseudonymised player identifiers and game session data to deliver and audit their content. These providers do not receive your full name, contact details, or payment information.
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers that support the operation of the 70joya platform. These providers act strictly as data processors under contractual agreements that prohibit them from using your data for their own purposes.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 70joya, our players, or the public.
• Professional advisers: Lawyers, accountants, and auditors who provide professional services to 70joya, subject to confidentiality obligations.

In all cases where we share data with third parties, we take reasonable steps to ensure that adequate data protection standards are maintained, including through the use of contractual clauses and, where applicable, data processing agreements.

5. Data Retention

70joya retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods include:

• Active account data: Retained throughout the lifetime of your account and for a period of five (5) years following permanent account closure, in order to comply with anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of collection or the date of account closure, whichever is later, in accordance with applicable financial crime prevention obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for a period of three (3) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing preferences and opt-in records: Retained for the duration of your account and for two (2) years following account closure or opt-out, as evidence of your consent.
• Analytical and aggregated data: Where data has been fully anonymised so that no individual can be identified, it may be retained indefinitely for statistical and product improvement purposes.

When data is no longer required, we dispose of it securely using industry-standard deletion and destruction methods appropriate to the format of the data.

6. Data Security Measures

The security of your personal data is a primary concern for 70joya. We implement and maintain a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, alteration, or disclosure, including:

• Transport encryption: All data transmitted between your device and 70joya's servers is encrypted using 256-bit TLS (Transport Layer Security). You should always verify the padlock symbol and "https://" prefix in your browser before entering any personal information.
• Data-at-rest encryption: Sensitive data stored in our databases, including identity documents and payment account references, is encrypted at rest using AES-256 encryption.
• Access controls: Access to systems holding personal data is restricted on a strict need-to-know basis. All staff with data access privileges are subject to background checks and confidentiality agreements.
• Intrusion detection and monitoring: Our platform is monitored around the clock for signs of unauthorised access, anomalous activity, and potential security incidents. Automated alerts trigger an immediate response from our security team where suspicious behaviour is detected.
• Regular security assessments: We conduct periodic internal reviews and engage third-party security professionals to perform vulnerability assessments and penetration testing on our platform infrastructure.
• Incident response: In the event of a data security incident that affects your personal data, 70joya will notify you as soon as practicable, providing details of what data was affected and what steps we are taking to address the breach.

While we take all reasonable precautions, no internet-based system can be guaranteed to be completely secure. You also have a role in keeping your account safe — please refer to the account security provisions in our Terms & Conditions for guidance on protecting your login credentials.

7. Your Data Rights

Subject to applicable law and certain conditions, you have the following rights in relation to personal data that 70joya holds about you. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request".

8. Marketing Communications and Opt-Out

Where you have consented to receive promotional communications from 70joya, we may contact you about new games, bonuses, seasonal offers (such as Eid specials, Pohela Boishakh promotions, BPL betting features, and T20 tournament offers), and other relevant platform news. You can withdraw your consent and opt out of marketing communications at any time by:

• Adjusting your notification preferences in your 70joya account settings.
• Contacting our support team via live chat (8AM–12AM BST) or by email at [email protected] requesting opt-out.

Please allow up to 5 business days for your opt-out to take full effect across all our communication channels. Please note that opting out of marketing does not affect transactional communications — we will still send you account-related messages such as deposit confirmations, withdrawal notifications, and important security alerts.

9. Third-Party Links and Services

The 70joya platform may contain references to third-party payment services (bKash, Nagad, Rocket, Upay) and game content provided by licensed studio partners (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and others). When you interact with these third-party services or are redirected to their platforms as part of completing a payment or launching a game, you are subject to their respective privacy policies. 70joya is not responsible for the privacy practices of third-party providers and encourages you to review their policies before engaging with their services.

10. Children's Privacy

70joya's services are strictly for adults aged 21 and above. We do not intentionally collect personal data from anyone under 21 years of age. If a parent or guardian becomes aware that their child has provided personal information to 70joya without appropriate consent, they should contact us immediately at [email protected]. Upon confirmation, we will promptly delete all associated data and close the account in question. We take our obligation to protect younger individuals from gambling-related harm with the utmost seriousness.

11. Changes to This Privacy Policy

70joya reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, our business practices, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via an in-platform notification or email. We encourage you to review this Policy periodically to stay informed about how we are protecting your data. Your continued use of the 70joya platform after any changes take effect constitutes your acceptance of the updated Policy.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 70joya handles your personal data, please contact us using the details below. We are committed to responding to all privacy-related enquiries promptly and transparently.

• Email (plain text — not a clickable link): [email protected]
• Subject line for data requests: "Data Rights Request" or "Privacy Enquiry"
• Live chat support hours: 8AM–12AM Bangladesh Standard Time (BST, UTC+6), seven days a week
• Response time: We aim to acknowledge all privacy enquiries within 2 business days and provide a substantive response within 30 calendar days.

For complaints that remain unresolved after contacting us directly, please refer to the dispute resolution procedure outlined in our Terms & Conditions.